Shipping policy
At Zora Plus Beauty, we're committed to delivering your order quickly, safely, and hassle-free across the Middle East.
When Will My Order Be Shipped?
Orders are processed within 1 business day after they are placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be slightly longer during peak sales periods or holidays.
Once your order has been shipped, you'll receive a confirmation email with your tracking details.
How Long Does Delivery Take?
Our standard delivery time is 7–10 working days from the date your order is shipped.
Delivery times may vary depending on your country, shipping carrier, customs procedures (where applicable), and periods of high demand.
Can I Change My Shipping Address?
Yes. You may request an address change before your order has been shipped.
To request a change, please contact our support team as soon as possible at:
📧 Email: info@zoraplusbeauty.com
Please note that once your order has been dispatched, we are unable to modify the shipping address.
What Happens If My Order Cannot Be Delivered?
If an order cannot be delivered due to an incorrect or incomplete address, recipient unavailability, or any customer-related reason, the shipping carrier will generally attempt delivery multiple times before returning the package to us.
Re-shipment
If you would like your order to be shipped again after it has been returned to us, we will gladly arrange a re-shipment once the parcel has been received back at our warehouse.
Please note that additional shipping charges may apply, as delivery issues caused by incorrect address information or recipient unavailability are beyond our control.
Refunds
If you prefer a refund instead of a re-shipment, it will be processed after the returned package has been received by our warehouse.
Please note that the original shipping charges (if applicable) will be deducted from your refund.
Additional Shipping Information
- Re-shipments and refunds may require additional processing time.
- We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
- Please ensure your shipping address and contact information are accurate before placing your order.
- Refunds cannot be issued for orders confirmed as successfully delivered by the shipping carrier.
Lost, Stolen, or Delivered Orders
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking with household members.
- Asking your neighbors or building reception.
- Looking around your delivery location.
- Contacting the shipping carrier for delivery details.
Delivered Orders
If the carrier confirms successful delivery, Zora Plus Beauty is not responsible for lost or missing packages after delivery.
Stolen Packages
Packages reported as stolen after successful delivery are the responsibility of the customer and are not eligible for a refund.
Lost Packages
If the carrier officially confirms that your package has been lost before delivery, we will review your case and work with you to find a suitable resolution.
If you need assistance, please contact us at:
Reporting Shipping Issues
Any shipping-related issue must be reported within 7 days of the recorded delivery date.
Unfortunately, requests submitted after this period may not be eligible for investigation or compensation.
Shipping Fees
We offer FREE shipping across the Middle East on all orders above AED 250.
For orders below AED 250, shipping charges will be calculated and displayed at checkout based on your delivery location.
Need Help?
If you have any questions regarding your order or shipping, our customer support team is happy to assist.
Email: info@zoraplusbeauty.com